TERMS OF SERVICE
Welcome to Mystic Botanica. By accessing or using our website, services, or products, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before using the website or purchasing any products.
1. Acceptance of Terms
By accessing and using our website, purchasing products, or engaging with our services, you agree to these Terms and Conditions in full. If you disagree with any part of these terms, please refrain from using our services or purchasing our products.
2. Eligibility
By using this website and purchasing products from Mystic Botanica, you affirm that you are at least 18 years old or have parental consent and are fully able and competent to agree to and comply with these terms.
3. Health Disclaimer
The products, services, and content offered by Mystic Botanica are not intended to diagnose, treat, cure, or prevent any disease. The information provided on this site is for educational purposes only and should not be interpreted as medical advice. We recommend consulting a healthcare provider before using any herbal remedies or supplements, especially if you are pregnant, nursing, have a medical condition, or are taking prescription medications.
4. Product Use
Mystic Botanica products are for personal use only and are not intended for resale. Customers are responsible for reading and following all product instructions and advisories. Mystic Botanica is not responsible for any adverse effects from the misuse of products.
5. Shipping & Delivery
Processing Time: All of our products are made to order to ensure the highest quality and freshness. Please allow 5-7 business days for processing, or longer during holidays or sales events.
Shipping Time: Delivery times depend on the chosen shipping method and destination. Mystic Botanica is not responsible for delays caused by the postal service, couriers, or customs.
Shipping Costs: Customers are responsible for shipping costs unless stated otherwise in a promotion or offer.
International Shipping: International customers are responsible for any customs fees, taxes, or duties incurred during delivery.
6. Returns & Refunds
We want you to be completely satisfied with your purchase. If you’re not, please contact us within 14 days of receiving your product to arrange a return or exchange. Items must be returned unused and in their original packaging. Please note the following:
Returns: Returns are accepted only for damaged or defective items. Contact us within 3 days of delivery with a photo of the damage to initiate the process.
Refunds: Refunds will be processed once the returned item is received and inspected.
Exchanges: Exchanges are available for damaged items only. Items must be returned in their original condition.
Non-Returnable Items: Due to the nature of our made-to-order products, we cannot accept returns for opened items, custom orders, or perishable goods such as teas, tinctures, or other consumables.
7. Payments
We accept all major credit cards. All payments are processed securely through third-party payment processors. Mystic Botanica does not store any payment information. By purchasing from our website, you agree to pay all charges applicable to your order, including any taxes or shipping costs.
8. Privacy Policy
Your privacy is important to us. Mystic Botanica collects personal information necessary to process orders and provide customer service. Your information will never be sold, traded, or shared with third parties except as required to complete your order or comply with the law. For more details, please review our full Privacy Policy.
9. Intellectual Property
All content on this website, including text, graphics, logos, and images, is the property of Mystic Botanica or our content suppliers and is protected by copyright law. You may not reproduce, distribute, or use any content without our written permission.
10. Limitation of Liability
Mystic Botanica shall not be held responsible for any direct, indirect, incidental, or consequential damages resulting from the use of, or inability to use, our website or products. You agree to use our products at your own risk. Mystic Botanica is not responsible for any reactions or issues arising from improper use of products or failure to consult with a healthcare professional.
11. Force Majeure
Mystic Botanica will not be liable for delays in delivery or failure to perform any obligation under these terms due to events beyond our control, including but not limited to, natural disasters, acts of war, pandemic, or supply chain disruptions.
12. Governing Law
These Terms and Conditions shall be governed by and construed in accordance with the laws of Arizona. Any disputes arising under these terms will be resolved in the courts of Arizona.
13. Changes to Terms
Mystic Botanica reserves the right to change or update these Terms and Conditions at any time without prior notice. The most current version of the terms will be available on our website. Continued use of the website or purchase of our products after changes are made constitutes your acceptance of the updated terms.
14. Contact Us
If you have any questions or concerns regarding these Terms and Conditions, please contact us at:
Email: info@mysticbotanicaherbs.com
Phone: 480.400.3820
By using our website and purchasing our products, you acknowledge that you have read and agreed to these Terms and Conditions.