RETURNS & SHIPPING
RETURNS & SHIPPING
SHIPPING
At Mystic Botanica, we carefully prepare and ship all orders on either Monday or Wednesday via USPS (excluding U.S. holidays). Your order is handled with intention, ensuring that the magic of your product arrives safely at your door.
Typically, your order will be shipped within 2 business days, with delivery taking around 5-7 business days thereafter. You’ll receive email updates along the way so you can track your order’s journey. If you have any questions or need further assistance, don’t hesitate to reach out to us.
Shipping Rates
Free Shipping: On all orders over $75
Flat Rate Shipping: $8.95 for orders between $25 - $75
Flat Rate for Orders under $25: $6.95
Expedited Service: If you need your product sooner, we offer an expedited option with 1 business day for packing and 2-3 business days for delivery, available for a flat rate of $25.95. Please note, shipping fees are non-refundable.
Pick-Up & Drop-Off Services
Pick-Up:
At this time, Pick-Up is currently unavailable. However, when available, you can select the ‘PICK-UP’ option at checkout, and arrange to pick up your order between 8:00 AM and 9:00 PM EST, Monday through Sunday. Pick-up location: Chandler, AZ.
Drop-Off Services:
For our local community, we offer drop-off services within a 10-mile radius of Chandler, AZ.
$15 fee for orders under $200
Free drop-off for orders over $200
Simply choose the ‘DROP-OFF’ option at checkout and select your preferred time. Drop-offs are available from 8:00 AM to 9:00 PM EST, Monday through Sunday.
RETURN
If you find that one of our products isn’t resonating with you, we’re happy to honor a return. You may return your item within 14 days of its delivery for a full refund of the purchase price, minus the cost of shipping. Please note, the responsibility of shipping the item(s) back lies with you. The product must be returned in good condition, in its original jar, to ensure you receive full credit.
Once we’ve received your returned item, you can expect a refund in the same form of payment you originally used within 3-5 business days.
Please keep in mind, Mystic Botanica is not responsible for lost, held, damaged, or unclaimed packages. As soon as your package ships, we provide tracking details so you can follow its journey. It’s your responsibility to stay aware of delivery dates and make any necessary arrangements for re-delivery or pick-up with your local post office if needed.
Note: Sample sizes, specialty blends, custom capsules, powders, loose herbs, roots, flowers, and barks are final sale.